Terms of use

Company

Snakeshop by snakes.co.il

Name and storage address:

Contant name: Snakeshop

Ordering and conclusion of the contract

The goods presented in our Online Shop or in our current advertising, including a detailed description, do not represent a binding offer by us to you. When you place an order with us in writing, by telephone, electronically or in any other form, you are making a legally binding offer to us. Likewise, as a rule, you are making us a legally binding offer when you enter the requested information in any of the online order forms in our Online Shop and conclude by clicking the "Pay" button.

Additional information for Contracts in electronic commerce: Once the contract has been concluded, we save the text of the contract, including the Standard Terms and Conditions, for our own purposes. If you place an order in our Online Shop, the details of your purchase are shown in the acknowledgement that we send to you by email upon receipt of your order. You have an obligation to permanently save or to print out this order acknowledgement so that you always have the content of the contract, once concluded, available to you in a permanent form. You can save the subsequent contract by saving the email containing our acknowledgement.

Terms of Delivery

We are using Eco-Post for international delivery, Eco-Post is a service by The Israel Postal Company Ltd. for sending small packages outside of israel all over the world in a good price for salers in israel.

delivery time is about 7-14 business days and subject to the delivery time as defined in the Israel Post.

You will receive from us a tracking code for the package, so that if the time exceeds, you can always track your package to understand where the package is on its way to you.

It should be taken into account that delivery times may be extended beyond what is stated in these regulations or on the Israel Post Company's website, deliveries intended for small or remote localities may take longer than specified in these regulations.

Snakeshop is not responsible for the time the package is delivered to you via Israel Post.

Note that during the current COVID-19 situation delivery times can be longer than normally.

Payment

We offer the following payment options: Credit Card

for all of the Deals in Snakeshop you can pay with credit card, Snakeshop uses the highest security standards in order to maintain the confidentiality of the information and the privacy of its customers as much as possible. Snakeshop uses the Credit clearing services by icount.co.il, an account management company that enables credit card clearing and is a leader in its field in Israel for the purpose of checking and securing information. Icount meets strict standards of information security standards and procedures as required by credit card companies PCI-DSS-Level 1 standard, and Icount are also responsible for creating our online invoices.

PayPal: we do not offer PayPal as a default payment option but if payment via PayPal is more convenient for you, you can ask us by mail: [email protected] that you want to pay using PayPal and we will send you an email payment request from our PayPal account..

Prices, ownership and shipping rates

The prices listed in the quotation at the time of ordering shall apply. The stated prices are final prices, i.e. they include the applicable statutory Israel value added tax. The goods shall remain our property until payment of the purchase price has been received in full. Should you act in a way that is contrary to the terms of the contract, in particular in the event of default in payment, we shall be entitled to demand the surrender of the goods if we have withdrawn from the contract.

Warranty

if item is damaged, you can send us an image of the damage by mail [email protected] and we will see if we can send you a new item without shipping back the item for replacement or we can decide you need send us back the item in order to get a new one, we will pay you for the shipping expenses back to Israel.

Liability

Our liability for compensation, on whatever legal grounds (especially for delay or defects), is limited to the contractually typical, foreseeable damage. This liability restriction does not apply to our liability for intent or gross negligence, for warranted characteristics, for loss of life, personal injury or illness.

Claims

The quick and easy way to make a claim is by mail [email protected].

Right of cancellation for consumers

You are entitled to cancel this contract within 14 days without stating any reason. The cancellation deadline is 14 days from the day on which you, or a third party appointed by you who is not the carrier, take possession of the last goods, last part delivery or last item. In order to exercise your right of cancellation, you must inform us, Contant name: Ben Koren, Snakeshop
Tagore 27, 6920329, Tel Aviv, Israel, email: [email protected]. by means of an unambiguous declaration (e.g. a letter sent by post, telephone or an email), about your decision to cancel this contract. For this purpose you can use the specimen cancellation form suggested below, but this is not compulsory. To meet the cancellation deadline, it is sufficient to dispatch the notice of cancellation before the deadline has expired.

cancellation form:

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods:

(Please specify the items here with their article numbers. This is not a legal requirement, but you will help us to process the cancellation more efficiently. Thank you.)

Ordered on ... (*)/received on ... (*)

Name of customer(s):

Address of customer(s):

Signature of customer(s) (only if sending written notice on paper)

Date:

(*) Please strike through what does not apply.

What cancellation entails

If you cancel this contract, we are obliged to refund you with all the payments we have received from you, including delivery costs (with the exception of additional costs arising because you have chosen a method of delivery other than the lowest-cost standard delivery offered by us) without delay and within 14 days at most from the day we received the notice of cancellation. Unless specifically agreed otherwise with you, we shall use the same method of payment for this refund as you used for the original transaction. We shall not under any circumstances make a charge for this refund.
We may withhold the refund until we have received the returned goods or until you provide proof that you have returned the goods, whichever is the earlier.
You shall send the goods back to us or hand them over to us without delay and in any event within 14 days at the latest from the day on which you notify us that you are cancelling the contract. The deadline is met if you dispatch the goods before the 14-day deadline has expired. You are only required to reimburse any loss in value of the goods if such loss in value is attributable to the goods having been handled in a way that is not necessary for the purpose of checking their quality, characteristics and method of operation.

Exceptions to the right of cancellation

There are legal exceptions to the right of cancellation. For example, you cannot cancel the distance-selling contract if the goods ordered by you were specially manufactured to your specifications or are clearly tailored to your personal requirements and cannot be sold to anyone else on account of implementing your specifications.

Furthermore, your initial right of cancellation expires prematurely in the case of:

contracts for delivery of sealed goods which are not suitable to be returned for reasons of health protection or hygiene if the seal has been removed after delivery,
contracts for delivery of goods if these have been mixed with other goods after delivery and are, by their nature, inseparable
contracts for delivery of audio or video recordings or computer software in a sealed pack if the seal has been removed after delivery.

Extended right of return - our extra service

In addition to the right of cancellation, customers can exchange any product purchased from us or return it for a refund of the purchase price within 2 years (from the date on the proof of purchase), provided it is still complete, new (unused), in its original packaging and unsoiled. We only refund the current retail price, even if it is lower.

Proof of purchase

Please keep all your purchase receipts. They are important as proof of purchase for claims, or for insurance in the event of theft. Your orders are stored in our system. Should you lose your order documents, please contact us by email/telephone. We are happy to send you a copy of the data pertaining to your order. You have access to copies of your invoices are sebt to you by email on the day you purchased the items.